Items purchased from Jaketa are eligible for return/exchange, if returned within 5 days of delivery.

1) All Prepaid orders are eligible for free returns. All COD orders are only eligible for exchanges.

2) All items must be in their original condition – unworn, unused with the tag, labels & in the same packing. You’ll also need the receipt or proof of purchase.

3) Post 5 days, it won’t be possible to exchange/return under any circumstances. Also, we don’t provide a second exchange/return. Please make sure you choose the correct size/colour while exchanging it for the first time.

4) In the unlikely event that any product you have ordered from us is not received in good condition, damaged or defective, or if the product delivered is different from what you had ordered, you can raise an exchange request from our website.

5) COD Charges & Shipping Fees Are Non Returnable For All Cod Orders.

6) We are not offering refunds on any items which are on SALE however we would be happy to Exchange.

7) Free Gifts / promotional items are not returnable.

8) Any orders which is on SALE are only one time replaceable at a fee of Rs.99.

9) If the customer's pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto Rs.100 are 100% refundable

10) The pick-up be will attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick up is subject to availability of the service in your area pin-code.

PLEASE NOTE : We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as you're courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Wrong/damaged product :

In case you receive incorrect or damaged product please send us an unboxing video (within 48 HOurs of delivery) which clearly shows:

1. The Courier Package label

2. The neck label of the product

3. Incorrect product/Damage area

just mail us at jaketalifestyle@gmail.com OR contact us via Whatsapp on +91-9106251593

Things To Consider

The customers are requested to check the size guide before placing the order.

The color of the product(s) may vary as per the customer's screen resolution